Privacy Policy

Here at Green Gas & Energy we understand how critical it is to keep your personal data safe.

We want you to know how firmly committed we are to ensuring that you receive the excellent service that you have come to expect from us, but that your privacy is protected at all times when you use or purchase services from us and that we will never, ever sell your data.

This policy explains what information we collect from you, how we use it to deliver our services and what your rights are in respect of your personal data. Please read it over carefully and get in touch with us using the contact information at the bottom of the page if you have any questions or concerns.

Information we ask for on our website
When and how we might contact contact you
Sharing your information with third parties
Online Marketing
Contacting us about your data

1. Information we ask for on our website

When you purchase, book an appointment with Green Gas & Energy, whether that’s a boiler installation, cooker insallation or any other products or services, we need to collect and store some of your personal details to make sure everything runs smoothly and you get the service you expect.

Below are some examples of the personal information we collect:

Name
Address
Telephone number
Email address
Payment details
Property type like flat or detached house
Property details like number of bedrooms and bathrooms
Current boiler details

We need to store the information requested during the shopping process in case you decide to make a purchase, as it will be used to deliver and install your new boiler. This is stored locally on your computer, tablet or mobile using cookies. You can find out more about how we use cookies and how to opt out of them here below.

If you go ahead and purchase our boiler, cooker, renewables installation or any other service we may ask that you provide some photos of your property. Our engineers use these photos to check through your order and double check that everything you’ve chosen on our website is the right fit for your property, before we carry out actual survey of your home to check gas & water flow rates. We need to store and share these photos in house so that our engineers can use them to assess the property / proposed installation. In the unlikely event of any issues in the future we store these photos so that we have a record of how the heating in your home was looking before installation. We store these photos securely for 6 years after your installation date. This is necessary for legal compliance reasons such as Building Regulations.

After our Engineer has got your heating, cooker or renewables or any other services provided up and running they will take photos of the completed job so that we have a record that everything has been done properly, safely and in accordance with regulations. Once the job has been completed these photo’s are deleted from our engineers camera roll, however we store these photos securely in our system for 6 years after your installation date in the unlikely event of any issues with your installation, again this is necessary for legal compliance reasons such as Building Regulations.

Finally in order to send out your invoice and keep a record of the transaction we securely store information about your order indefinitely in our accounting systems, for example:

Your name
Your address
Service Address for landlords
Your property type
Your installation date
The serial number of your boiler, gas cooker, renewables or other appliance
The product information of your boiler, gas cooker, renewables or other appliance
Which other products your purchased or services you purchased.
How much you paid for the service
How you paid for the service
Any issues you had with the service

We don’t process data for any other purposes (such as marketing) without expressly asking your permission.

2. When and how we might contact you

During the process of organising, arranging, installing and registering your boiler, cooker, renewables or a service based product such as a landlord safety check we may contact you by phone or email in order to check some details, let you know important information about the installation or service and also to check that you are happy with the service after we have completed the work.

If you choose to opt-in to our receive marketing from us (this is done by clicking the checkbox in the ordering journey) we may get in touch with you by phone or email to let you know about new products and services.

We will only contact you about products & services which we think may be of interest and relevance to you based on your purchase history.

3. Sharing your personal information with third parties

Information we have to share

In order to provide our boiler & unvented cylinder installation service and conform with UK regulations we will need to notify the Gas Safe Register and or local building control about your installation. This is a legal requirement. The information we share with them is below:

Your name
Your address
Your property type
Your installation date
The serial number of your boiler
The product information of your boiler
A brief description of the work carried out

If you would like more information about Gas Safe and their data policies you can find this on their website: https://www.gassaferegister.co.uk/who-we-are/our-policies/

4. Online Marketing

If you visit our websites, you may receive personalised ads via interest-based advertising whilst browsing other websites and social media networks. Any ads you see will be relate to products and services you have viewed whilst browsing our website on your computer, smart phone, tablet or other devices.

These advertisements are provided by Green Gas & Energy via Google, Facebook using 'cookies' placed on your computer/devices.

How do I opt out of all remarketing?

You can opt out of interest-based advertising by visiting the Network Advertising Initiative opt out page and following "Manage my browser opt outs" After you opt out you will no longer receive ads that have been tailored to your interests but this does not mean you will no longer see our ads online. It means that you we will no longer show you ads that have been tailored to your interests.

Alternatively, you can opt out of interest based Google advertising by visiting Google's Ads Settings.

5. Contacting us about your data

If you’d like any more information, have comments or questions about our privacy policy, or if you wish to opt out of marketing from us and/or our partners please write to us at:

Data Protection Officer
Green Gas Energy Ltd
Jarrow Business Centre
Rolling Mill Road
Jarrow
Tyne & Wear
NE32 3DT

Or email us at privacy@greengasenergy.co.uk.

You may also opt out of receiving promotional communications at any time by making use of the simple “unsubscribe” link in emails or by contacting us via hello@greengasenergy.co.uk.

We may amend this policy from time to time. When that happens, we’ll publish the amended version on our website. But you can email or write to us to ask for a physical copy.

This privacy policy only applies to this website.

Last updated: 18 April 2021